Today, less than a day after I started the complaint through social media (something I didn’t want to have to do, but saw no other solution due to the lack of response from best2fly’s customer service and complaints department for almost a year), they finally respond. I will now chronologically explain what has happened.

Update 04/06/2011: Favorable and imminent outcome

I was contacted by phone this morning by the managing director of netviagens, the parent company of best2fly. He apologized, said it was an error, a misunderstanding, that they are extremely sorry and that they will refund the remaining amount by bank transfer.

We have exchanged several emails and calls and have verified that the bank details are correct, as well as the remaining amount, and finally it appears that the outcome is very close and will be positive.

Here is the transfer order receipt; it should be processed within 4 days maximum

We will continue to provide updates…

Meanwhile, the tweet about this matter is:

RT @selvaorejon A positive outcome to the problem with #customerservice @Best2fly seems possible… finally http://bit.ly/hXLFDn

This comes from: Best2fly terrible customer service (update)