On Monday, October 4, WhatsApp, Facebook and Instagram suffered an outage of more than six hours at a critical moment for their reputation. On the programme “Café d’Idees”, hosted by Gemma Nierga on TVE Catalunya, Selva Orejón breaks down the main reasons behind this reputational crisis that Mark Zuckerberg’s company has been grappling with for some time.

You can also watch the full interview on the RTVE website, here